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Terms & Conditions

Last updated: 2026

These Terms & Conditions ("Terms") govern your access to and use of the Loonieplay Casino website and services (collectively, the "Service"). By creating an account, depositing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and all related policies referenced herein.

Brand: Loonieplay Casino
Website: https://loonieplay.com/
Domain: loonie-play.fr (may be used for access, redirection, or localized content)
Operator: Kingside Push Ltd.
License: Comoros (AOFA)

1) Definitions

"Account" means your registered user account. "Games" includes all casino and live dealer games offered. "Bonus" includes any promotional credits, free spins, cashback, or rewards. "KYC" means identity verification (Know Your Customer). "AML" means anti-money laundering procedures.

2) Eligibility and Legal Use

You may use the Service only if:

  • You are at least 18 years old (or the higher legal age for gambling in your jurisdiction, if applicable).
  • Online gambling is legal in your country/region and you are permitted to participate.
  • You provide truthful and complete registration information and keep it up to date.

Access to the Service may be restricted in certain jurisdictions. It is your responsibility to comply with local laws. If you are uncertain, do not use the Service.

3) Account Registration and Security

  • You may register only one Account per person/household/device/IP where reasonably suspected of abuse, unless expressly permitted by us.
  • You are responsible for keeping your login details confidential and for all activity on your Account.
  • We may suspend or close Accounts that appear to be duplicate, fraudulent, or used for bonus abuse, collusion, or prohibited play.

4) Verification (KYC) and AML

To comply with legal and regulatory obligations, we may request verification at any time, including before allowing withdrawals. You agree to provide documents and information upon request, which may include:

  • Proof of identity (e.g., passport/ID card/driver’s license)
  • Proof of address (e.g., utility bill/bank statement)
  • Payment method verification (e.g., card ownership evidence, wallet screenshots, source of funds)

We may perform enhanced due diligence checks, including source-of-funds/source-of-wealth reviews, where required. If requested information is not provided within a reasonable time, we may restrict your Account (including withdrawals) or close it, in accordance with applicable law and these Terms.

5) Deposits

Deposits must be made using payment methods legally owned/controlled by you. Available deposit methods may include (subject to availability and location): VISA, Mastercard, Apple Pay, Google Pay, Interac, and cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Tron (TRX), Ripple (XRP), Dogecoin (DOGE), Binance Coin (BNB), Polygon (MATIC), Stellar Lumens (XLM), Litecoin (LTC), Cardano (ADA), Toncoin (TON), and others displayed on the cashier.

  • Deposits may be subject to minimum/maximum limits, fees, and processing times shown at the cashier.
  • We do not provide credit; you must not deposit funds that you cannot afford to lose.
  • We may void or reverse deposits suspected to be fraudulent, chargeback-related, or connected to prohibited activity.

6) Withdrawals

Withdrawals are processed to verified payment methods in your name, where possible and in accordance with security and AML requirements.

  • Weekly withdrawal limit: C$5,000 per week (or the equivalent in another currency/crypto at the time of processing), unless otherwise stated in a specific promotion or VIP agreement.
  • Withdrawals may be subject to verification, security checks, and internal review.
  • We may split withdrawals into installments or process them via an alternative method if required for security, technical, or compliance reasons.
  • We reserve the right to charge reasonable administrative fees for exceptional cases (e.g., repeated manual payment handling) where permitted by law and disclosed before processing.

Important: Attempting to circumvent withdrawal limits or verification (e.g., via multiple accounts, third-party wallets, or identity manipulation) may result in account suspension and forfeiture of bonuses and/or winnings associated with such activity.

7) Bonuses, Promotions, and Wagering Requirements

Bonuses are subject to specific promotional terms shown on the bonus page and/or in the offer description. If promotional terms conflict with these Terms, the promotional terms apply for that offer.

  • Bonuses may require wagering (playthrough) before withdrawal of bonus funds and/or associated winnings.
  • We may set maximum bet limits during bonus wagering, game contribution rules, and time limits to complete wagering, as specified in the promotion.
  • Some games may contribute differently (or not at all) toward wagering requirements.
  • Bonuses are intended for recreational play and may be restricted for certain jurisdictions, payment types, or player segments.

We may refuse, cancel, or reclaim a Bonus (and winnings derived from it) if we reasonably suspect bonus abuse or prohibited play, including but not limited to: multiple accounts, collusion, use of automated tools, irregular betting patterns designed to reduce risk, or exploitation of errors.

8) Game Rules, Fair Play, and Errors

All Games are subject to their individual rules displayed within each game or on the relevant information pages. By playing a Game, you agree to abide by its rules.

  • Malfunctions, software errors, connectivity issues, and game interruptions may occur. In such cases, bets and payouts may be voided or adjusted as required to correct the error.
  • If a bet is settled incorrectly due to an error, we reserve the right to correct the settlement, including reversing erroneous credits.

9) Prohibited Activities

You must not use the Service for any unlawful or abusive purpose. Prohibited activities include (without limitation):

  • Fraud, chargebacks, payment disputes filed in bad faith, or use of stolen payment instruments
  • Money laundering, terrorist financing, or disguising the origin of funds
  • Collusion, chip dumping, or coordinated play intended to gain unfair advantage
  • Use of VPN/proxy/geo-spoofing to bypass regional restrictions (where prohibited)
  • Use of bots, scripts, or automation tools; exploitation of bugs or vulnerabilities
  • Harassment or abusive behavior toward staff or other users

We may suspend, restrict, or close Accounts and withhold bonus funds (and, where legally permissible, related winnings) linked to prohibited activities pending investigation.

10) Responsible Gaming

We support responsible gambling. You can request responsible gaming tools such as deposit limits, session limits, time-out, or self-exclusion (subject to availability). If you believe you may be experiencing gambling-related harm, seek help from professional support services in your jurisdiction and contact our support team to discuss restrictions on your Account.

11) Dormant Accounts and Account Closure

If your Account remains inactive for an extended period, it may be treated as dormant. Where permitted by law, a dormant account fee may be applied after prior notice and only to the extent allowed. You may request Account closure at any time by contacting support. Any remaining balance will be paid out subject to verification and applicable legal obligations.

12) Intellectual Property

All content on the Service, including text, graphics, logos, and software, is owned by or licensed to the operator and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Service without prior written permission, except as allowed by law.

13) Privacy and Cookies

Your personal data is processed in accordance with our Privacy Policy and Cookie Policy (where applicable). By using the Service, you consent to such processing as described in those policies, including verification checks and fraud prevention measures.

14) Complaints and Dispute Resolution

If you have a complaint, contact our customer support and provide relevant details (username, transaction IDs, dates, screenshots where applicable). We aim to review complaints fairly and within a reasonable timeframe.

  • Game result disputes must be raised promptly after the incident and include all relevant information.
  • In the event of a dispute, the English version of these Terms will prevail (unless otherwise required by mandatory local law).

15) Limitation of Liability

To the maximum extent permitted by applicable law:

  • We are not liable for losses arising from your misuse of the Service, inability to access the Service, or events beyond our reasonable control.
  • We are not liable for indirect or consequential losses (including loss of profits), except where such limitation is prohibited by law.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16) Changes to the Service and Terms

We may update the Service, game offerings, payment methods, limits, and these Terms from time to time. Changes become effective when posted on the website (unless otherwise stated). Continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

17) Governing Law and Jurisdiction

These Terms are governed in accordance with the laws applicable to the operator and its licensing framework, subject to any mandatory consumer protection laws that apply to you. Where disputes cannot be resolved amicably, they may be submitted to the competent courts/authorities as required by applicable law and the licensing regime.

18) Contact

For questions about these Terms, account issues, or complaints, please contact Loonieplay Casino support via the contact options available on https://loonieplay.com/.

If any part of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

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