Privacy Policy

Effective date: 2026

This Privacy Policy explains how Loonieplay Casino (the “Casino”, “we”, “us”, “our”) collects, uses, stores, shares, and protects personal information when you visit or use our website and services (the “Services”). This policy applies to the website available via https://loonieplay.com/ and related domains/branding, including loonie-play.fr.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are (Controller/Operator)

The Casino is operated by Kingside Push Ltd. and is licensed in Comoros (AOFA). For privacy-related inquiries, please contact our support team via the contact options available in your account or on our website.

2. Information We Collect

We collect information in the following ways:

Information you provide when you register, verify your account, deposit/withdraw, communicate with us, or otherwise use the Services.
Information collected automatically through cookies and similar technologies when you browse the website.
Information received from third parties such as payment providers, fraud-prevention services, analytics providers, and identity verification partners (as permitted by law).

2.1 Account and Identity Data

Full name, date of birth, nationality, gender (where applicable)
Email address, phone number
Residential address and country of residence
Account credentials and security information (e.g., password in hashed form)
Know Your Customer (KYC) documents for verification (e.g., ID document, proof of address, proof of payment method ownership)

2.2 Financial and Transaction Data

Deposit and withdrawal history, payment method details (limited to what is necessary), and transaction identifiers
Information required by payment partners used on the Casino (e.g., VISA, Mastercard, Interac, Apple Pay, Google Pay, and cryptocurrencies such as BTC, ETH, USDT, USDC, TRX, XRP, DOGE, BNB, ADA, TON, MATIC, XLM, LTC, Polkadot)
Information relating to withdrawal limits and processing (e.g., C$5,000 per week withdrawal limit, if applicable to your account)

2.3 Gameplay and Usage Data

Game activity and results, bonuses, promotions participation, loyalty status
Session data, timestamps, pages viewed, referring/exit pages
Responsible gaming interactions (e.g., self-exclusion requests, limit settings)

2.4 Device, Log, and Location Data

IP address, approximate location derived from IP, device identifiers
Browser type/version, operating system, language settings
Log files, crash reports, and security events

3. How We Use Your Information

We use personal information for the following purposes:

To provide the Services (account creation, gameplay access, customer support).
To process payments including deposits and withdrawals, and to prevent chargebacks and payment fraud.
To verify identity and meet compliance obligations (KYC/AML, age verification, sanctions screening, responsible gaming).
To secure the platform (fraud detection, account security, investigation of suspicious activity).
To improve our Services (analytics, testing, troubleshooting, performance monitoring).
To communicate with you about service messages, updates, and support requests.
Marketing (where permitted by law and subject to your preferences), including personalized offers.

4. Legal Bases for Processing

Where applicable under data protection laws, we rely on one or more of the following legal bases:

Contract: processing necessary to provide the Services to you.
Legal obligation: compliance with licensing, AML/KYC, tax, and regulatory requirements.
Legitimate interests: securing our business, preventing fraud, improving the Services (balanced against your rights).
Consent: for certain marketing communications and non-essential cookies (where required).

5. Cookies and Similar Technologies

We use cookies, SDKs, pixels, and similar technologies to operate the website, remember your preferences, enhance security, and analyze site performance. Cookies may be:

Strictly necessary (required for login, security, and site functionality)
Performance/analytics (help us understand how visitors use the site)
Functional (remember settings such as language)
Marketing (used to show relevant offers where allowed)

You can control cookies through your browser settings and, where available, our cookie preference tools. Disabling some cookies may affect site functionality.

6. How We Share Your Information

We may share your information with:

Payment providers and financial partners to process deposits/withdrawals and manage fraud/chargebacks.
Identity verification and fraud-prevention providers for KYC/AML checks, risk scoring, and security screening.
Game providers and platform vendors to enable gameplay and maintain platform operations (e.g., hosting, customer support tools).
Analytics and marketing partners (where permitted) to measure performance and deliver relevant communications.
Regulators, authorities, and law enforcement when required by law, license conditions, or to protect our rights and users.
Corporate transactions: if we undergo a merger, acquisition, reorganization, or sale of assets, information may be transferred subject to appropriate safeguards.

We do not sell your personal data in the sense of transferring it for monetary consideration as a standalone product.

7. International Data Transfers

Your information may be processed in countries other than your country of residence, including where our service providers or partners operate. When transferring data internationally, we take reasonable steps to ensure appropriate safeguards are in place (such as contractual protections and security measures) to protect your information.

8. Data Retention

We retain personal information only for as long as necessary to provide the Services, meet legal and regulatory requirements (including AML/KYC record-keeping), resolve disputes, enforce agreements, and protect our legitimate interests. Retention periods vary depending on the type of data and the purpose for which it is processed.

9. Security

We implement technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include access controls, encryption where appropriate, monitoring, and security testing. However, no online system can be guaranteed 100% secure, and you use the Services at your own risk.

10. Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

Access to your personal information
Correction of inaccurate or incomplete information
Deletion (where legally permissible)
Restriction or objection to certain processing
Data portability (where applicable)
Withdrawal of consent (where processing is based on consent)

You can also update certain account details within your profile settings (where available) or by contacting support. Note that we may need to retain certain information to comply with legal obligations, prevent fraud, and enforce our Terms.

11. Marketing Preferences

If you receive marketing communications from us, you can opt out at any time by using the unsubscribe link in an email or adjusting your account communication settings (where available). Service-related messages (e.g., security notices, transaction confirmations) may still be sent when necessary.

12. Responsible Gaming and Age Restrictions

The Services are intended only for individuals who are of legal gambling age in their jurisdiction. We may collect and process age and identity data to prevent underage access and to support responsible gaming measures (including self-exclusion and limit tools where provided).

13. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. The updated version will be posted on this page with an updated effective date. Continued use of the Services after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us through the official support channels listed on our website.