Contact Us

Need assistance with Loonieplay Casino? Our support team is here to help you with account questions, deposits and withdrawals, bonuses, verification, and technical issues. Use the options below to reach us and we’ll get back to you as quickly as possible.

Customer Support

Live Chat: Available on the Loonieplay Casino website (recommended for the fastest response).

Support Request: If live chat is unavailable, you can send a request through the contact form in your account area on the website.

Website: https://loonieplay.com/

Domain: loonie-play.fr

What We Can Help With

Account access, profile updates, and general questions
Bonuses, wagering requirements, and promotions
Deposits and withdrawals (including crypto and card payments)
Verification (KYC) and document submission
Technical issues (games not loading, errors, device/browser compatibility)
Responsible gaming tools and self-exclusion requests

Payments & Withdrawals Information

Loonieplay Casino supports a wide range of payment methods, including cards and crypto. Common options include VISA, Mastercard, Apple Pay, Google Pay, Interac, and cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), USDT, USDC, XRP, TRX, DOGE, BNB, and others.

Withdrawal limit: C$5,000 per week (subject to applicable terms and verification).

Before You Contact Support (Quick Checklist)

Make sure you’re logged into the correct account and selected the right currency/network for crypto transactions.
Check whether verification is required before a withdrawal can be processed.
Have your transaction ID / payment reference ready (for deposits/withdrawals).
For technical issues, include your device, browser/app version, and a screenshot if possible.

Responsible Gaming

If you feel that gaming is no longer fun or you want to set limits, please contact support to request responsible gaming tools (deposit limits, session limits, cool-off, or self-exclusion). Your wellbeing comes first.

Company & Licensing

Operator: Kingside Push Ltd.

License: Comoros (AOFA)

Established: 2025

Languages

Support and website content are available in: English, French, German, and Spanish.